Useful Contacts

Campsbay Police
021 437 8140

ADT
086 1212 300

Camps Bay Watch
021 438 2000

GENERAL & ACCOUNT ENQUIRIES (Service delivery queries, complaints and accounts)
Telephone: 0860 103 089
Telephone: (overseas callers) +27 21 401 4701
Fax: 0860 103 090
(General enquiries) Contact.Us@capetown.gov.za
(Account enquiries) accounts@capetown.gov.za

ALCOHOL & DRUG 24/7 HELPLINE
Telephone: 0800 HELP 4 U
0800 435 748

COUNCILLORS
www.capetown.gov.za/council

CABLE THEFT
Telephone: 0800 222 771
Fax: 021 400 5910

CITY MANAGEMENT (City Manager and Executive Directors)
www.capetown.gov.za/en/management

DISASTER RISK MANAGEMENT CENTRE (Enquiries: All hours)
Telephone (All hours): 080 911 4357
Telephone (international callers): +27 21 597 6000
Fax: 086 576 1776
Fax: 086 576 1775 (for information and advice)
disaster@capetown.gov.za
http://www.capetown.gov.za/en/DRM/

ELECTRICITY SERVICES (General, prepaid, load-shedding and faults)
Postal address: PO Box 82, Cape Town, 8000
Faults
Telephone: 0860 103 089
power@capetown.gov.za
Eskom supply areas: 0860 037 566
Telephone (Accounts): 0860 103 089
(General enquiries) electricity@capetown.gov.za
www.capetown.gov.za/en/electricity
Buy electricity online: www.energy.co.za (Syntel)
www.ipay.co.za (Itron)
www.ibuy.co.za (RMT)

EMERGENCY (When life or property is endangered by fire, accidents and natural disasters etc)
Telephone: 107
Telephone from mobile: 021 480 7700
Telephone from mobile: 112 (toll free)
http://www.capetown.gov.za/en/emergencyservices/

EVENTS APPLICATIONS AND PERMITS
Telephone: 021 417 4035/ 021 417 4036/ 021 417 4034
Fax: 086 576 1933
events.permit@capetown.gov.za

FILM SHOOTS & PERMITS
General: 021 417 4025
Stills/Micro-shoots: 021 417 0599
Commercials/Features: 021 417 0645
Accounts: 021 417 4029
Fax: 086 576 1933
film.permit@capetown.gov.za
Online Film Location Booking System
www.capetown.gov.za/en/ehd/Pages/Filmingpermits.aspx

FRAUD HOTLINE
Telephone: 0800 323 130

INVESTMENT & TRADE PROMOTION
(WESGRO – Western Cape Investment & Trade Promotion Agency)
Telephone: 021 487 8600
info@wesgro.co.za
www.wesgro.co.za

LAND INVASION (Squatter control)
Telephone: 0800 225 669

THE MAYOR’S OFFICE
Postal address: Private Bag X9181, Cape Town, 8001
Telephone: 021 400 1300
Fax: 021 400 1313
mayor.mayor@capetown.gov.za

MOTOR VEHICLE REGISTRATIONS
Telephone: 0860 103 089
Fax: 021 419 1676
accounts@capetown.gov.za

OMBUDSMAN
Telephone: 021 400 5486/7
Fax: 021 400 5952
ombudsdirect@capetown.gov.za

PUBLIC TRANSPORT
Telephone (Information): 0800 656 463
Telephone (Dial-a-ride – for disabled people): 0800 600 895

ROADS AND STORMWATER
(Potholes, flooding, fallen trees, open manholes, chemical or other spills)
Telephone: 0860 103 089
Postal address: PO Box X1694, Cape Town, 8000
watertoc@capetown.gov.za

SOLID WASTE (Illegal dumping, wheelie bins, cleansing, extra cleaning)
Postal address: PO Box 298, Cape Town, 8000
Telephone: 0860 103 089
Fax: 0860 103 090/021 400 4302
wastewise@capetown.gov.za
www.capetown.gov.za/solidwaste

TENDERS
Telephone: 021 400 2405/2505
Fax: 021 419 7659
tenders@capetown.gov.za

TRAFFIC FINES
Telephone: 0860 103 089
Fax: 021 406 8734
www.paycity.co.za

METRO POLICE & TRAFFIC
Telephone: 0860 765 423

TRAFFIC SIGNAL FAULTS (All hours)
Telephone: 0860 00 19 48

WATER & SANITATION (Emergencies such as leaks, burst pipes, sewer defects/blockages
and complaints e.g. low water pressure and water wastage)
Telephone (Account & consumption) queries: 0860 103 089
SMS: 31373
Fax: 021 957 4726
watertoc@capetown.gov.za
www.capetown.gov.za/en/water

UNAUTHORISED BUILDING WORK/COMPLIANCE WITH PLANS
Mr Stephen (Steve) Wilkinson – Building Inspector Camps Bay and Clifton
021 400 6483 or 084 629 9871 or stephenjohn.wilkinson@capetown.gov.za

COMPLIANCE WITH CONSTRUCTION ENVIRONMENTAL MANAGEMENT PLANS ON BUILDING SITES (Destruction of trees/vegetation, damage to environment, over-excavation of soil)
Mr Ivan Mongaile – Senior Environmental Compliance Officer
021 400 6523 or 084 222 1266 or ivan.mongaile@capetown.gov.za